Tuesday, June 10, 2008

Not so perfect

I asked my husband the other day how he thought my blog was going. "You sound like the perfect mother," he said. I replied, "Really?" He responded: "Well, I wouldn't expect you to write about your bad moments."

My intent with this blog was to share life experiences, along with my thoughts and lessons learned for all of us who aren't so perfect.

Today has been one of those not-so-perfect days. It started out okay as I watched my kids swim their hearts out. Grandpa's Cafe snack hit the spot too. Then I realize as I drive home that I've got piles of laundry waiting for me. I don't feel like doing it (since it's by far my least favorite chore), so I decide to get some "business" done. I have to make sure my payments at the dentist are all accounted for, then I call for an appointment to have our attic evaluated on insulation needs (since the utility companies claim that they'll give rebates to a few energy savers). So far so good. As soon as I start talking with a representative from my phone company though, I realize that my day's luck is swaying. I explain my problem and their response makes my feel like I'm living through "Honey, I shrunk the kids." I am telling the long story made short and it's too unbelievable that it brings retribution instead of recompense.

What's the scoop, you say? Well, someone called (back in early May) from our telephone company saying that we had been selected as a valued customer and offered to upgrade our Broadband speed from 256K to 1.5 M. Being the skeptic, I asked him if this upgrade was free of charge. He answered that it would be and that it was merely in thanks for being such a valued customer. Still thinking how absurd the offer was I asked again if the upgrade would affect mine or my Internet providers charges. Again he answered that it would not. Who could pass up that offer, right? I told him to go ahead. When billing time came around, you guessed it, my charges had doubled for Internet service. Feeling like an idiot, I called and explained the situation and expressed my disappointment for being misled in my first conversation with them. (Okay, your probably thinking exactly what I now think in hindsight--dumb, dumb, dumb!) He said that he would refund the mistake and offer my preferred rate for the 1.5M Internet speed (You'd be happy to note that I've kept my cool through all of these conversations.) This month's bill reflected the refund but I don't see where the preferred rate was applied. So today I attempted to get the record straight THREE times. All three times the phone reps had a hard time believing me. (You probably don't either.) But they also said the bill looked accurate to them. I can barely discern what charge goes where, etc. There you have it, what's done is done!

After spending hours on this one issue and having my patience tried, it was inevitable that I would turn into "monster mommy" as I so affectionately call myself when I'm not being very nice. (I should have been taking my power nap instead.) My patience was not only thin but it was hanging by the tiniest thread. Then I had to face making dinner, finishing the laundry, supporting my husband in doing the yard work, getting kids to bed, etc., etc. AHHHH! Life can be so overwhelming!

...But, guess what, tomorrow's a brand new day!

P.S. Having a bad day yourself? Listen to this by Daniel Powter:

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